FAQ

 GENERAL

What are digital templates?

A digital template is a professionally designed editable file (JPG, PNG, or PDF) that you can customise online using Canva. Once personalised, you can download and print it, or use it digitally.

How does it work?

Editing your digital invitations or event stationery is super easy and requires no special software!

  1. Purchase your design from the store.

  2. Edit instantly in Canva via an access link sent to your email.

  3. Customise the text, colours, and fonts to match your event’s style.

  4. Download your final design in JPG, PNG, or PDF format.

  5. Print at home, at a local print shop, or use an online printing service.

What is Canva?

Canva is a free online editing tool that allows you to customise your template right in your browser – no need to download software or install fonts. You can use it on a desktop, laptop, or mobile device.

Can I try it before buying?

Absolutely! Look for the “Try the Free Demo” link in the product description.

Do the templates expire?

Nope! Once purchased, your template is yours forever for personal use.

PURCHASING & AFTERCARE

How will I receive my template?

After purchasing, you'll receive an with a link to access and edit your template this will arrive within 24 hours.

How many times can I download & print my template?

As many times as you need! All templates are for personal use only and cannot be resold or shared.

What can I edit?

Pretty much everything!

  • Text – change fonts, colours, size, and placement.

  • Backgrounds – switch colours or upload your own images.

  • Graphics & elements – move, resize, or delete.

Can I save my work and come back later?

Yes! Canva autosaves your progress, so you can return to edit whenever you need.

SOFTWARE & USABILITY

Do I need special software?

Nope! Canva works right in your web browser – no downloads, no font installations, no fuss!

Can I edit on my phone or tablet?

Yes! Canva works on both desktop and mobile devices. However, we recommend using a computer for the best editing experience.

PRINTING

Should I print at home or use a print shop?

That depends on your preference and printer quality:

  • Printing at home: Ideal for smaller batches. Use high-quality cardstock (100–300 GSM) for best results.

  • Local print shop: If you need a professional finish or large quantities, take your file to a local print shop.

  • Online printing services: Upload your design to an online printer for delivery to your door.

What paper should I use?

We recommend:

  • 100–300 GSM cardstock for invitations & stationery.

  • Glossy or matte finishes depending on your style preference.

  • Ask your printer for a sample pack before committing to a bulk order.

TROUBLESHOOTING

I haven’t received my access link!

Your Canva access link should arrive at the time of purchase. If you can’t find it:

  1. Check your spam/junk folder.

  2. Ensure you used the correct email at checkout.

  3. Still no luck? Contact us at and we’ll resend it!

My text is cut off – what do I do?

If text is missing or cut off, try these fixes:

  • Reduce the font size.

  • Move text boxes slightly to adjust spacing.

  • Ensure no elements overlap your text.

I can’t resize my template!

Templates are pre-set to specific dimensions. If you need a different size, please contact us at info@harleighsavannastudios.com and we’ll assist you!

POLICIES & TERMS OF USE

Can I get a refund?

Due to the digital nature of our products, all sales are final, and refunds/exchanges are not available. Please check the free demo before purchasing to ensure it meets your needs.

What are your terms of use?

Our templates are for personal use only. You cannot:

  • Resell or distribute the templates.

  • Claim the designs as your own.

  • Use them for commercial purposes.

By purchasing, you agree to these terms.

For any other questions, feel free to reach out! Happy designing ✨